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Loyalty trends and best practices

Successful B2B Loyalty Programs Mirror Their B2C Counterparts

by Julia Leyrer
October 02, 2017
Successful B2B Loyalty Programs Mirror Their B2C Counterparts

A Merkle B2B customer loyalty study, based on results from an April 2017 survey of 400 North American and U.K. B2B enterprise buyers and sellers, is broken down into three reports that examine how: Non-financial incentives and business-building services have the power to deepen seller-to-buyer relationships and boost revenues attributed to B2B loyalty programs. Business owners and B2B buyers identify non-financial incentives and supportive, reliable, business-building services as most critical to their continued loyalty. These value-added services can range from dedicated support to educational content to the certainty of reliable products and services. Business-building services and reliable products/services – accompanied by high levels of personal attention, professional knowledge, and helpful resources – can strengthen relationships between B2B program providers and members. B2B members want… Read more

Congrats to L’Oréal’s Urban Decay & Kiehl's for being named on FLARE's best beauty loyalty programs list

by Julia Leyrer
September 27, 2017
Congrats to L’Oréal’s Urban Decay & Kiehl's for being named on FLARE's best beauty loyalty programs list

Every beauty junkie knows the thrill of pulling out that long receipt after purchasing a haul at your favourite shop. Not only are you getting that lipstick or moisturizer you’ve always wanted, but racking up some mega points and even some free prods while you’re spending those dollars. But not all points programs are created equal. Here, we’ve rounded up the best of the best in beauty rewards programs to keep your wallet happy while you look your best... Read more

500friends is now Merkle Loyalty Solutions!

by Julia Leyrer
August 14, 2017
500friends is now Merkle Loyalty Solutions!

Today, we are excited to introduce Merkle Loyalty Solutions, our new brand resulting from the acquisition of 500friends into Merkle! In 2014, 500friends was acquired by Merkle Inc., a leading technology-enabled, data-driven performance marketing firm and the nation’s largest privately-held agency. This combination created the industry’s most robust loyalty resource for our clients, based on the synergies of 500friends’ platform with Merkle’s industry-leading practices in data strategies, 1st and 3rd party data linkage, and predictive analytics. Our brand transition to Merkle Loyalty Solutions today further shows the strength of the partnership and the breadth of service we are able to offer our clients... Read more

The Wise Marketer Sponsor Spotlight: Allison Cripps Ferguson

by Allison Cripps Ferguson
August 03, 2017
The Wise Marketer Sponsor Spotlight: Allison Cripps Ferguson

For this month’s sponsor spotlight, we talk with Merkle Loyalty Solutions Senior Strategist Allison Cripps Ferguson about the Great Loyalty Reset: the need for retail and consumer packaged goods (CPG) loyalty programs to become more effective, meaningful, and relevant to today’s shoppers in the face of profound and irrevocable changes in the shopping experience. The solution: deliver “connected loyalty” – a deep understanding of today’s consumers through the orchestration of strategy and technology to connect all customer capabilities within the organization and across every touchpoint. Q. Tell us a little about your background in loyalty marketing and about Merkle Loyalty Solutions. Ferguson: I’ve been a loyalty practitioner on both the client side and consulting side for 20 years. Today, I primarily help clients in the retail, hospitality, and financial services industries with loyalty program strategy... Read more

What Do Leaders In Marketing Have In Common? A People-Based Marketing Approach!

by Becky Starkey
July 13, 2017
What Do Leaders In Marketing Have In Common? A People-Based Marketing Approach!

As we approached the final day of the Merkle Performance Marketing Executive Summit, I couldn’t help but feel the energy from the previous speakers, and I was pumped to hear from Steve Olenski, Director of CMO Content and Strategy, Oracle Marketing Cloud (@steveolenski), because his presentation was titled From Rocky to Downtown Abbey. Life Lessons From the World of Pop. Who wouldn’t want to listen to that topic at 7:45am? Steve discussed what pop culture can teach us as marketers. He used quotes from Rocky, Wizard of Oz, Gone with the Wind, and dozens of other movies, songs, poems, and speeches. He then interviewed c-suite individuals to learn about the pop culture quotes that had influenced them in their careers. Steve ended his presentation by getting the audience involved. Do you know which movie, show, or person these quotes are from... Read more

[Webinar] Building Customer-Centric B-to-B Loyalty Programs for Today's Buyers

by Julia Leyrer
July 12, 2017
[Webinar] Building Customer-Centric B-to-B Loyalty Programs for Today's Buyers

Business-to-business (B-to-B) loyalty programs must move beyond the traditional appeal of financial incentives and transactional benefits if they are to provide customer-centric value and create lifetime loyalty from the business owners who join them. Merkle conducted a survey of B-to-B sellers and buyers in North America and the UK in April of 2017. The results provided clear direction around the types of features, services, and resources that B-to-B buyers consider. By understanding their customers, B-to-B sellers can design programs that retain high-value members, attract new members, and are profitable to the enterprise... Read more

Most Consumers Focus Loyalty Program Attention on Five Retail Brands

by Sara Hogan
July 10, 2017
Most Consumers Focus Loyalty Program Attention on Five Retail Brands

500friends, a Merkle Company recently released a comprehensive report titled, “The Great Loyalty Reset: Defining the Future of Loyalty for Retail and CPG brands,” which was based on a global survey of loyalty program managers and consumers. Sara Hogan, Director of Growth Marketing for 500friends, a Merkle Company, talked to Loyalty360 about this eye-opening report. What was the biggest takeaway (s) from “The Great Loyalty Reset” report? Hogan: Most consumers in North America, Europe, U.K., and Asia who belong to retail and CPG loyalty programs concentrate the majority of their attention among just five retail brand programs, a contrary finding to oft-cited Colloquy statistics showing that consumers... Read more

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