It's time to embrace "Connected Loyalty" as part of a Global Loyalty Reset in today's complicated and ever-changing retail and consumer packaged goods (CPG) sectors. Findings from a 500friends-Merkle survey of 200 loyalty program managers and 1,000 consumers in North America, the UK, Western Europe, and Asia make the case... Read more

Last year we created an infographic that showed just how big Amazon had become. I thought it would be fun to update the numbers as we head into 2014 and take a closer look at how customer loyalty pays off for Amazon. Take a look... Read more

Just how big is Amazon's business? We've all seen the numbers, or at least some of the numbers, but we thought it would be fun to put them in perspective.... Read more