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Loyalty trends and best practices

The Omnichannel Experience – Redefining the Retail Landscape: Part 3 of 3

by Dave Louie
May 16, 2013

Dave LouieIn this final post in the series, as promised, we’ll paint a picture of how a prototypical omnichannel retailer would incorporate a loyalty program into an integrated customer experience.... Read more

The Omni-channel Experience - Redefining the Retail Landscape: Part 2 of 3

by Dave Louie
May 08, 2013

In our first post, we reviewed the challenges of omni-channel retail and presented a framework for analyzing omni-channel loyalty.  In this post, I'll show how a loyalty program can help solve the challenges of an omni-channel retail environment and provide best practice... Read more

The Omni-Channel Experience - Redefining the Retail Landscape: Part 1 of 3

by Dave Louie
April 27, 2013

2. How a loyalty program can help you solve some of the key challenges of providing a great omni-channel experience... Read more

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